We’ve all been there – it’s after hours and something in our home decides to stop working. Unfortunately, a lot of the time we have to wait until working hours to get some help from the manufacturer. With Mitsubishi Electric, these problems are now a thing of the past! The automations company has recently announced that they will extend their service hours, so that they can offer their customers 24 hour support.

Extending support hours will allow Mitsubishi Electric to respond as quickly as possible to any breakdowns that happen, whatever the time of day. This applies even to weekends and holidays. Automation companies are under constant competitive pressure to continue to run their operations at all times. A breakdown could be devastating to their funds, time and customer satisfaction, and so it’s important that these companies have 24/7 technical support to keep their machinery functioning well.

There are many general benefits to companies providing constant customer service support. Firstly, new customers might be enticed by the thought of 24/7 technical support. Many people work 9 to 5 jobs, and need support outside of those hours. Offering 24 hour support, 7 days a week might just be something that sways new customers towards your company. It also means that existing customers are kept happy, and your business can continue to thrive and grow. Customer satisfaction, most of the time, will directly influence profitability, meaning that your company will potentially increase it’s sales by keeping both new customers and old customers content.

If your company is particularly large and operates over different time zones, then 24/7 technical support could be an advantage. It allows you to deal with any enquiries at any time of day, which means that every customer, no matter where they are or what time it is, can be seen to and have their problems resolved in no time at all. This is the case for Mitsubishi Electric – the company is extremely reputable, with millions of happy customers across the world. Providing 24/7 technical support will only increase the satisfaction of these customers, and perhaps even increase their profits.

The main benefit for customers of Mitsubishi Electric is that delays caused by unexpected breakdowns are limited. These delays can greatly impact a company’s reputation, and so the shorter they are, the better. Having this support will allow Mitsubishi Electric customers to have their operations back up and running quickly, keeping company losses to a minimum.

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